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ticketing system

yourmanstan
2007-05-10 22:54:38		i also recommend a customer ticketing system. this is pretty critical for any effective project management system. i also suggest that this should support tickets through email, file attachments / file uploads. it looks like this might be part of the coming soon 'messages' ?
jdenton
2007-05-11 11:14:57		I agree - a good ticketing system is critical. In the coming weeks, I intend to overhaul the entire project task system. At that time, I'll add components that allow customers to add/track tickets.

To be honest, I haven't had occasion to use a customer ticketing system in the past couple of years. Is there one that you're particularly fond of at this time? I would like to have a look at the workflow of a good system.

Thanks for the post.
SEO Honolulu
2008-07-13 20:31:57		Was this ever implemented? If so, how would I go about finding it? This would be awesome to have. As it stands right now, I'm using TRAC from sourceforge, which does the job, but would love to have something all under one roof so to speak.